Terms & Conditions


1. Parties to the contract
The contract is between you (The Buyer) and DIY Australia T/A Flatpackkictchens.com.au (The Seller) whose registered office is at unit 3C / 10 Childs Rd, Chipping Norton NSW. The goods shall be the products supplied by the seller to the buyer according to these terms and conditions.

2. Descriptions, prices and product information
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand or if you wish to obtain further information, please email us at info@Flatpackkitchens.com.au . If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we despatch the item. In these circumstances, we will notify you of the correct price so you can decide whether or not you wish to proceed with the order process. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy in section 7 below. All prices are expressed inclusive of any GST payable unless otherwise stated.

3. Payment and acceptance
If you buy an item from flatpackkitchens.com.au , you will be charged for that item in line with our payment policy in section 9 below. After this time, you cannot amend your order. Your order is an offer to buy from us. Acceptance of this offer will take place on receipt of payment.

4. Delivery
Delivery will be made to the address specified when you complete the order. Please note we only deliver to addresses within specific areas of Australia. Please read our delivery information to see our areas of delivery service. We reserve the right to deem which addresses fall within these terms and which are not included. Our decision is the final one. Delivery times are given in good faith and are an indication only. Please refer to our delivery page for full details on delivery areas and charges. We can not be held responsible for any direct or indirect expenses caused due to late delivery. We make every effort to deliver all your items within the specified period set and we will always do everything within our power to keep to a delivery date, but there may be circumstances beyond our control that cause delays. We shall contact you to let you know if we are having any problems getting a delivery to you within that time. Late delivery does not constitute a reason for the buyer to cancel the contract or refuse or delay payment. We also reserve the right to deliver the goods in more than one visit when deemed necessary. You must be present to receive the delivery and sign for it. Responsibility of the goods will not pass to you until we have delivered the goods and received a signature. From this time, risk of damage to, or loss of the items, passes to you. Ownership of the goods remains with Flatpackkitchens.com.au until payment in full has been made by you and received by us. We advise you to inspect the goods upon delivery. If any items were lost or damaged in transit, we ask that you report it to us within 7 working days of delivery. Any claims submitted after this period will not be accepted. For full information about our lost/damaged goods returns policy please see section 8.2 below.

5. Cancellation of order
You have the right to cancel your order up to 1 working days after the despoit day by contacting us by either telephone or email within this timescale. This right is also subject to our return procedure in section 8 below. If the goods have not been dispatched or the production process has not begun, we will cancel the order and we will refund payment in accordance with our refund policy in section 7 below. Any goods that the buyer wishes to return must be done so to an address specified by us and at your expense. The goods must be received in a new and re-sellable condition. The responsibility for the goods remains with you until we have inspected the returned goods and confirmed that they are in acceptable condition. If you fail to return the goods upon our request, we will charge you the direct cost of the recovery of the goods (such as cost of van collection etc). We will refund the price of the goods to you within 30 days of the date of cancellation, minus any recovery charges we have incurred as specified above, in accordance with our refund policy in section 7 below. Any missing items or faulty items that are reported within the appropriate timescale (detailed in section 8) will be dealt with in accordance with our returns policy in section 8 below. The matching of carcase board and door is subjective and Flatpackkitchens.com.au choice of board/paint is final. Great care has been taken in matching the colour of our doors and carcases however due to the different materials, nature of these materials and differences in lighting, slight variations may actually occur.

6. Installation
We do not offer an installation service, nor do we accept any responsibility for works carried out a third party installation service. All liability for the selection of the installation company falls with you, the buyer. Before working with electricity, gas or water you should always consult an appropriate professional electrician or plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains. In connection with building, flatpackkitchens.com.au cannot advise on planning permission or building regulation issues. The customer is responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out.

7. Refund policy
If you are entitled to a refund less the 25% restocking fee, we will refund you the balance within 30 days as follows: If you paid by credit card, we will refund you on the payment card. If you paid by Bank Cheque, Bpay we will refund you by direct transfer into your nominated bank account.

8. Returns policy and instructions
We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below:

8.1 Non-faulty items
Please let us know if you wish to return an item within 7 working days after the day following the receipt of the goods by contacting us by telephone or email. Any goods that the buyer wishes to return must be done so to an address specified by us and at your expense. The goods must be received in a new and re sellable condition. The responsibility for the goods remains with you until we have inspected the returned goods and confirmed that they are in acceptable condition, we will offer you a refund in accordance with our refund policy in section 7 above. If you do not return the item as instructed within 28 days of cancellation, we may make a charge in respect of the cost of recovering (or attempting to recover) the item. If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item, at which point Flatpackkitchens.com.au will no longer offer a refund. This does not affect your statutory rights.

8.2 Faulty / lost / damaged items
If you have any problems with your purchase, we can offer help and assistance. Please call us on 1. Faulty Items - The joinery and kitchens are supplied with a 12 year guarantee. In the unlikely event of a defect in manufacturing or raw materials, we will replace the faulty item for you. Please refer to our returns policy to see how to return an item.  Lost / Damaged Items - If any items were lost or damaged in transit, we ask that you report it to us within 7 working days. Any claims after this period will not be accepted. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Damaged Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. Please refer to our returns policy to see how to return an item or report missing item(s). If a fault is caused by accident, misuse or negligence on your behalf, or it occurs outside the guarantee period, it will not be covered. Nothing in section 8 affects your statutory rights.

9. Payments
Payment can be made by Mastercard or Visa Credit Card. Direct Transfer, Pay Pal. Please note - we do not accept any card issued outside Australia. Your credit/debit card details will be encrypted by our payment gateway  to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we will contact you by telephone or email.

10. Our responsibility to you
If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal Domestic use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption. This section 10 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury. Our liability to you in connection with any order will not exceed the total price charged for the items.

11. General
You may not transfer any of your rights under these Product Terms & Conditions to any other person. If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions. We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control. Except as expressly set out in these Terms & Conditions, all use of your personal information will be made in accordance with our privacy policy. For your security, when ordering from Flatpackkitchens.com.au we only use Secure Socket Layer 3 (SSL3) technology, to ensure you cannot inadvertently place an order through an unsecured connection. These Product Terms & Conditions are subject to Australian law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in Australia.

12. Customer Services
We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then you can contact using one of the following methods: Email: info@Flatpackkitchens.com.au  Post: Customer Service, Flatpackkitchens.com.au ,  99 Eldridge Rd, Condell Park NSW 200 , Phone 1300 886 132  (Mon-Fri 9am-5pm EST).